Although we have made necessary precautions to maintain the health and safety our staff, your order will still be shipped on time from our warehouse but may deal with delays within Royal Mail's system.
The full and official update from Royal Mail as of April 2020 is below:
We are collecting processing and delivering more mail than ever, and this is particularly in the area of parcels, especially larger and bulkier ones, as more consumers shop online due to the lockdown. To put things into perspective, this week we have been processing 80% more parcels than usual. This is way more than Christmas, when we would have hired fully vetted casual staff. The increase in volumes at short notice is not one that could have been planned for, so we are doing the best we can. Unlike carriers, we are effectively running two parallel businesses with different logistics and kit; letters and parcels. We are seeing far fewer letters and a lot more parcels. We are normally geared towards the smaller parcel area, but the parcels we are receiving are getting bigger and bigger and our logistics is not geared to this; they take up more room, take much longer to get delivered etc. Luckily, first time delivery is high as most people are at home!
• The massive increase in parcels puts a huge strain on our capacity and resources, from collections, through processing to delivery. This will involve delays and some unexpected tracking as we try to route traffic around blockages. I am also observing more missing delivery scans on untracked traffic. I think this is connected with the new contact-less delivery methods postal staff have adopted, and perhaps them not getting it quite right and failing to scan at the doorstep. I know this has been highlighted through operational channels as something that needs to improve. I think it is more likely to affect parcels sent early in the current crisis
• We have fewer staff than usual. Apart from bigger than Christmas volumes without the extra staff or on-hired vehicles, we, like other businesses are affected by Coronavirus-related absences. The staff that are in can’t work as normal due to the need for social distancing. This affects deliveries as we would normally send out a couple of postmen on foot in the same van, whereas now we can only have one person per van
• Some of our Collection capacity is re-oriented towards special postboxes where NHS staff are sending in testing kits. We are also involved in the distribution of PPE to hospitals etc. The collections we operate (and deliveries) may be sporadic and at unexpected times. We have to work around the staff we have to do the job and this may mean normal scheduling cannot be followed. As our vans are filled up with more and larger parcels, yes, this has created a capacity issue and some customers are choosing / having to drop off mail by arrangement with RM offices, working around the restricted opening hours. Some offices will accept mail drop offs by businesses outside the stated current opening hours, by arrangement
• The routing we are having to use, the huge increase in volumes, and the changes in procedure at delivery, all mean that you are likely to see delays, some significant, in all areas. The staff absences are very unpredictable meaning items might get stuck at a short staffed mail centre, or make it all the way to a sorting office only to be held due to lack of delivery capacity. The nature of infection is that it does not affect all sites to the same degree, but will have a disproportionate effect at one location if it is transmitted around staff who work there, creating backlogs and bottlenecks
We appreciate your patience!
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