Thank you for your patience on your order's delivery during this pretty mental time.
Unfortunately, it seems that in the exchange of information from our site to BLK BOX's, there was a miscommunication and some orders were mistakenly sent to the Billing Address attached to the order! :(
If you believe this has happened to your order we'd happily cover the cost of a collection and delivery for you if you can get into contact with the occupants of your Billing Address to inform them.
If this works for you, please specify the below information as reply to your email you've just sent and we will get this sorted ASAP.
Collection Address (where it mistakenly got shipped):
Delivery Address (where you want it shipped):
Collection date and time preferable (can only be working day):
Thank you so much again for your patience with us and sorry for this additional delay!
BLK BOX ERROR , ISSUE , WRONG ADDRESS