No need to panic!
As a company that ships internationally, if your tracking freezes for a number of working days, it usually means the item is currently being held at customs!
The moment the item has been accepted into the destination country your tracking will update and a ‘Continue Tracking’ option will become available.
Thank you for your patience!
If nothing updates within 10 working days (not including weekends) please contact us at email@example.com and one of our Customer Service team will be happy to help identify the cause of the delay!
Customs , International Orders, Bahrain , Israel , UAE , Dubai , Portugal , Brazil , Mexico , Ireland , Philippines , Canada